Bivia Support
Help and support
Bivia is an educational app for veterinary anatomy study. Use this page to contact support, manage subscription issues, request account help, or report a problem.
Contact
Subscriptions and purchases
Bivia Pro subscriptions are managed through your Apple Account or the app store where the purchase was made.
- Deleting the app does not cancel an active subscription.
- To cancel on iPhone: open Settings, tap your Apple Account, then Subscriptions, and choose Bivia.
- If you purchased Bivia Pro and do not see access in the app, use Restore Purchases inside the app.
- Refund requests for Apple purchases are handled by Apple at reportaproblem.apple.com.
Account and data
Bivia supports account creation with email, Sign in with Apple, and Google sign-in. You can request account help or account deletion from inside the app when available, or by contacting support.
Account deletion is separate from subscription cancellation. To avoid future charges, cancel your subscription through your app store account settings.
Privacy and terms
Educational use only
Bivia is an educational study tool. It does not provide diagnosis, treatment, emergency guidance, or professional veterinary advice. Always consult a qualified professional for clinical or animal care decisions.
Suporte em portugues
Para ajuda com login, assinatura, restauracao de compras, exclusao de conta ou problemas no app, envie um e-mail para suporte@getbivia.com.
A Bivia e uma ferramenta educacional. Ela nao fornece diagnostico, tratamento ou aconselhamento veterinario profissional.